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Pareshkumar911's avatar
Pareshkumar911
Newbie
2 years ago

Remote is not working after the reseting the roku device

Hello Team,

I reset my Roku device and now the remote is not working. I tried everything on the forum/help section. The IR light is working and i can turn on and off my other with same remote.

Roku device: Model: 3930X SN: S01429907DRF

 

Remote Model: RC-Gz1/3226001305; FCC ID: TC2-R1047

remotes
  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Pareshkumar911,

    Thanks for your first post in the Roku Community!

    We understand that you are facing an issue with the Roku remote. We're sorry to hear about the issue you're running into, and we would like to know how to identify and resolve any remote issues.

    We would like to ask if you attempted to try running the steps on this link to get your remote back up and running. How to fix your Roku voice or simple remote that is not working | Official Roku Support

    One additional suggestion we would like for you is to try to perform the power cycle by going to Settings > System > Power > System restart > Restart and unplugging your TV for 10–15 minutes, then plugging it back in. Then please remove the batteries from the remote. Plug it all back in and place the batteries in the remote once you see the Roku letters bouncing, if that resolves the issue.

    Let us know if there's any difference after.

    All the best,

    Chel