I have three Roku Stream Sticks+ and all three remotes do not work and have a high pitch sound coming from them. How could three remotes go bad a few months apart from one another??
I have been a Roku customer for years and these sticks are not that old.
I folowed the support items to try and fix the issue but nothing works.
I started using the app for the remote but that does not help if I'm not home and my family wants to watch something.
Roku replaced one of my screeching remotes and it's doing it AGAIN. This is aggravating for being a reoccurring issue. Please replace this defective remote.
Hi, bresetts genericjeff Badq45t
Welcome to the Roku Community!
Thanks for bringing this to our attention. We do apologize for the inconvenience this has caused with your remote.
We do appreciate the troubleshooting steps you took. We'd like to know more how we can help. Could you provide us the serial number of your Roku device from Settings>System>About for us to further investigate?
We're looking forward to your update.
Thanks,
Rey
Yh0096846568 and ct379454050 both have screeching remotes
Hi genericjeff
Thank you so much for sharing this with us.
We have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
We appreciate your patience and understanding.
All the best,
Mares
This has happened to me with two different remotes. Replacing batteries doesn’t fix the problem.
SN: YH001G242344
Hi kAbLaAmMy,
Thanks for posting regarding your issue with the remote in the Roku Community!
Have you tried running the troubleshooting steps from our Support page to get your remote back up and running? Fix your Remote.
Please keep us posted if you still have any issues with your Roku remote.
All the best,
Chel
