Forum Discussion

Sharonhanke1021's avatar
Sharonhanke1021
Newbie
2 years ago
Solved

Remote hard to push. One one side of my remote

My remote on one side is hard to push. I see a lot of people having same problem. Maybe you should replace them.  Sharon hanke. Please reply to this message.  
remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, TerriLee

    Thanks for keeping us posted.

    Another troubleshooting step we would recommend is performing an un-pair and re-pair of your Roku remote. Kindly follow the step below:

    Unpair your Roku remote.

    1. Press and hold the pairing button for 20 seconds. 

    Repair your voice remote to your streaming device

     

    Put your streaming device in pairing mode:

    1. Remove the power cable from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cable
    4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

    Put your voice remote in pairing mode:

    1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
    2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
    3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

    Please keep us posted on how this works.

    All the best,
    Kash

  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello! Kellylr83,

    Thanks for your post in the Roku Community!

    We're sorry to hear about your Roku remote having an issue with the right arrow button. We're pleased to assist.

    Please check your inbox. We have sent you a private message to request additional information and assist you further.

    You can use the Roku mobile app to control your streaming device while we troubleshoot your voice remote.

    Thanks,
    Arjiemar

JDC82's avatar
JDC82
Reel Rookie
2 years ago

I am in the market for yet another Roku remote. But this time, I'm wondering if I really want to go the Roku route.  Amazon Firestick, Google Chrome and Apple are all viable options.  The technology on the Roku remotes is not holding up,  I have seen multiple posts on this site about the right arrow not working and although I tried the recommended reset, as with many other posters here, it did not work.  So, off to buy something but not sure it will be Roku again.  

 

WalkerZ's avatar
WalkerZ
Reel Rookie
2 years ago

I have exactly the same problem. I'm very disappointed in Roku. I have three Streaming Stick 4K, all purchased at the same time about four months ago. Two of them work great with no problems. The third has had continual problems with freezing / locking up for no reason, requiring a reboot to recover.

On this same system, the remote buttons have become very hard to respond when using the arrow buttons or the OK button.

It appears that Roku has severe quality problems in either design or manufacturing.

Roku service has ghosted me too - I've had trouble tickets in for months and no response to repeated inquiries.

Without response, I'll have to look at other providers for a quality experience.