Forum Discussion

jjvcjjbjbjjvbb's avatar
jjvcjjbjbjjvbb
Newbie
2 years ago

remote green light not working

the green light on my remote stoped working period how do i fix the green light to make it to come back on i wanna use the remote to watch movies and play games and

remotes
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi jjvcjjbjbjjvbb,

    Welcome to the Roku Community!

    Thanks for reaching out! It seems like you have a remote that might not have enough of power to pair. 

    You can try putting in some fresh batteries and then try again to see if you see the green light which indicates that the remote is ready to pair.

    We'll be looking forward to hearing back from you.

    Thanks,
    Rey

    • gurubfd1's avatar
      gurubfd1
      Newbie
      10 months ago

      Still not working not pairing, new batteries, unplugged replug, so I used a different remote and it works. So is there a certain amount of time that renders the remote to not work?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Welcome to the Roku Community, gurubfd1.

        Thank you for your efforts in trying to troubleshoot your physical Roku remote. We'd be happy to assess your concern better so we can provide you with an accurate resolution.

        Kindly provide us with additional information such as follows:

        • What specific device have you paired this remote with?
        • Is this the remote that came with that device? If not, what is the model of this remote?
        • When and where did you purchase this?

        We'll be looking forward to your response.

        Best regards,
        Carly