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jimmyzzz's avatar
jimmyzzz
Reel Rookie
2 years ago
Solved

Remote freezes and status light goes green

I have a Voice Remote with standard batteries (without pairing button) which is paired with a Roku Express 4K+.  Once in a while the remote will freeze up and the status light by the power button glows a steady green.  To unfreeze the remote, I have to remove a battery and reinstall it.  What is the problem?

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for letting us know, jimmyzzz.

    Refer to our Support article to help you on How to pair your Roku voice remote. In addition, if your remote freezes again, please try to reset it by pressing and holding the Back and Home button simultaneously for about 30 seconds. After doing so, re-pair it again. 

    Furthermore, you can also install our Roku mobile app as an alternative to your physical remote. It works well with all Roku streaming devices and has a private listening feature. 

    Let us know if the issue persists, and we'll go from there. 

    Kind regards,
    Carly

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi jimmyzzz,

    Thanks for making your first post here in the Roku Community.

    Could you tell us how long you have been experiencing this issue? Have you tried repairing your remote and see if that helps?

    Please tell us more about this so that we can further assist you.

    Best regards,

    Rey

    • jimmyzzz's avatar
      jimmyzzz
      Reel Rookie
      2 years ago

      I've had the equipment for only 10 days.  I  haven't repaired the remote.  How do I do that?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for letting us know, jimmyzzz.

        Refer to our Support article to help you on How to pair your Roku voice remote. In addition, if your remote freezes again, please try to reset it by pressing and holding the Back and Home button simultaneously for about 30 seconds. After doing so, re-pair it again. 

        Furthermore, you can also install our Roku mobile app as an alternative to your physical remote. It works well with all Roku streaming devices and has a private listening feature. 

        Let us know if the issue persists, and we'll go from there. 

        Kind regards,
        Carly