Forum Discussion

CMDiegel's avatar
CMDiegel
Reel Rookie
10 months ago

Remote drains batteries quickly.

remotes
  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi CMDiegel,

    Welcome to the Roku Community!

    We understand that your Roku remote batteries drain too fast. No worries, we are more than happy to help you with this concern.

    Based on the photo you shared, I can see that your Roku device is the Roku Express 4K+. To better assist you with this, could you please share the following details with us?

    1. Which type of Roku remote you are currently using?
    2. Could you confirm if this is the original remote for the Roku device?
    3. When did you first start noticing the issue?
    4. How often do you change the batteries?

    Please keep us posted.

    Thanks,
    Riamie

    • CMDiegel's avatar
      CMDiegel
      Reel Rookie
      9 months ago

      Voice remote, purchased 7/25/24, changed from original batteries 8/12 and again 8/15 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Hi CMDiegel,

        Thanks for the update!

        We appreciate the additional information you provided about your Roku Voice Remote. To help you further, I will coordinate this with our Support team for additional reinforcement. Kindly keep an eye on your inbox as I will contact you there to gather further information.
        Your continuous patience and understanding are highly appreciated.

        Thanks,
        Riamie