Remote draining batteries
Remote RC692, firmware rtn.4244
3820CA Streaming Stick 4K (serial X01700R3G8TH, software 12.5.0, build 4178-CU)
The remote has been using batteries very quickly since it was purchased new. I was ...
Forum Discussion
as I am experiencing the same- I have found that the remote uses a lot of battery power --the one with the head phone attachment/ ultra device- -- I now remove batteries when not ln use - -- from what i read, this is an issue Ruko seems to turn a blind eye to or just dont give a hoot - so my hoot is to never again by a ruko product - that will save me money
Hi thejimmer,
Thanks for joining us here in the Roku Community!
We understand, and we appreciate your feedback about this remote behavior you're experiencing.
Could you also share with us how long you've been using this remote and when did you start seeing these changes?
With more information, we'll be able to take a closer look into it.
Thanks,
Rey
the remote batteries drain every 1-2 weeks on my roku streaming stick.
The device was purchased in May 2023.
How do I get a warranty replacement of the remote?
Hello! rkustreamuser9,
A friendly welcome from the Roku Community!
Thank you for letting us know about the remote battery drain issue you are experiencing. We're pleased to assist.
To update the remote firmware you will need to perform a device restart. This can be performed by navigating to Settings > System > System Restart
Once your remote has updated to the latest firmware please test the remote for the next week and monitor the battery usage.
If you have any further questions or if this is still an issue, please let us know.
Thanks,
Arjiemar
