Forum Discussion

SwiftTransient's avatar
SwiftTransient
Channel Surfer
2 years ago

Remote draining batteries

Remote RC692, firmware rtn.4244 3820CA Streaming Stick 4K (serial X01700R3G8TH, software 12.5.0, build 4178-CU) The remote has been using batteries very quickly since it was purchased new. I was ...
remotes
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi SwiftTransient,

Thanks for flagging us about this.

When did you start seeing this behavior, and how long have you been using this remote?  Some factors as well that might affect battery usage, such as using the voice command feature.

Or let us know more about this so that we can further assist you.

Thanks,

Rey

  • SwiftTransient's avatar
    SwiftTransient
    Channel Surfer
    2 years ago

    Hello RokuERay,

    The battery drain behavior began right out of the package. I entered the menu and disabled voice command from the beginning. I did turn it on for a little while during recent months to see if it changed the battery life, but no major difference was noted. I will do the restart today.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, SwiftTransient

      Thanks for keeping us posted,\.

      We acknowledge and appreciate your update regarding this matter. We are looking forward to your response so we can further assist.

      Your response is expected.

      All the best,
      Kash