Hi, my voice remote pro just died. I plugged it in to charge it and then afterwards it could neither communicate with the Roku or use the TV power on off, mute, volume etc controls.
I tried to re-pair it but nothing.
This has happened over and over over the last few years and you've been great in replacing these. Can you do it again?
Let me know what the next step is thank you
Bryan
Thank you for posting here in the Roku Community, Bmyers831!
We appreciate you reaching out about the charging issues you've encountered with your Roku remote and are here to provide more information.
As we checked, your Roku Ultra is no longer under warranty, and you already received a replacement remote in 2023. Refer to our support article for more information about Roku's limited warranty period.
Furthermore, you may visit our official product website and look for our latest offers on Roku remotes here: Roku Accessories - Remotes
We hope you find this information helpful.
Best regards,
Carly
Hi Carly,
Which of your remotes have the lowest rates of failure?
In my experience the pro version only lasts about 4 months on average and that is entirely unacceptable.
Remote after remote after remote have failed within that time.
Thank you
Thanks for responding, Bmyers831.
Introducing the new Roku Voice Remote Pro 2nd Edition! Enjoy 50% longer battery life than the previous edition, providing up to three months of use on a single charge. This remote is designed to work seamlessly with your Roku Ultra and features backlit buttons for effortless use in any lighting. Say goodbye to fumbling in the dark!
Check this link for further details about this: Roku Voice Remote Pro (2nd Edition)
Happy Streaming!
Best regards,
Carly
