I have 2 brand new simple remotes, brand new batteries, but I can’t get the remotes to control the Roku. The remote lights up using my cell phone camera so I know the batteries are good. I can’t use the app because I got a new internet provider and need to connect to the new wifi. Please help me! I’ve tried everything!
Did you ever get any help? I'm having the same issue!!
Welcome 228 and dinergirl84,
Thanks for letting us know that your remote control won't work with your Roku. We would like to take a closer look into this issue.
Please provide us with the following:
We look forward to your response.
Cheers,
Roku Community Team
What model of Roku do you have? Stick models will not work with simple remotes.
Also, an easy way to get a Roku, and everything else, moved over to a new internet provider is to use the same SSID and password at the new router. Then devices will just reconnect as if nothing happened.
