Forum Discussion

Mjayking1's avatar
Mjayking1
Newbie
2 years ago
Solved

Remote control went crazy

It act like it got a mind of its own.

and then doesn’t work. I unplugged everything and did a restart when I could get it to do something. Nothing is working on both of my rokus

any other suggestions?

remotes
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Mjayking1,

    Thanks for the follow-up and the attempts at troubleshooting the issue on your remote.

    We are happy to take a closer look to see how we can help get you up and running.

    Here are some troubleshooting steps that you can try to resolve the issue:

    • Make sure nothing is in front of the TV sensor.
    • Re-pair your remote to see if it's working.
    • Is there an error message?

    In the meantime, if the issue persists, you may use the Roku remote app as an alternative option. Here's how: How to use the Roku® mobile app to control your Roku device without a remote

    Keep us posted by replying to this thread; we're looking forward to it.

    Thanks

    Rey

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Mjayking1,

    Thanks for the follow-up and the attempts at troubleshooting the issue on your remote.

    We are happy to take a closer look to see how we can help get you up and running.

    Here are some troubleshooting steps that you can try to resolve the issue:

    • Make sure nothing is in front of the TV sensor.
    • Re-pair your remote to see if it's working.
    • Is there an error message?

    In the meantime, if the issue persists, you may use the Roku remote app as an alternative option. Here's how: How to use the Roku® mobile app to control your Roku device without a remote

    Keep us posted by replying to this thread; we're looking forward to it.

    Thanks

    Rey