Forum Discussion

Jimn7's avatar
Jimn7
Reel Rookie
3 years ago

Remote control pro does not hold charge and must be re-paired every day!

Roku Ultra device with Remote Control Pro was purchased in November 2022. Worked fine until now. Remote will not hold a charge and must be re-paired with Roku Ultra box every day! In addition, the Re...
remotes
Jimn7's avatar
Jimn7
Reel Rookie
3 years ago

Here is the SN of my Roku Ultra with the above issues: S0DA228RTT26.   Please advise if you require any additional information. 

Thank you.

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Jimn7 

Thanks for the reply.

We'll have a member of our Support team reach out to you via email. They will continue assisting you from there and provide a resolution to this issue.

Your patience and understanding are greatly appreciated.


All the best,
Kariza