Forum Discussion

Jimn7's avatar
Jimn7
Reel Rookie
3 years ago

Remote control pro does not hold charge and must be re-paired every day!

Roku Ultra device with Remote Control Pro was purchased in November 2022. Worked fine until now. Remote will not hold a charge and must be re-paired with Roku Ultra box every day! In addition, the Re...
remotes
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi Jimn7 

We're sorry to hear about the issue you're experiencing.

Please reply here with the serial number of your Roku Ultra. This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

We'll keep an eye out for your reply.


All the best,
Kariza

Jimn7's avatar
Jimn7
Reel Rookie
3 years ago

Here is the SN of my Roku Ultra with the above issues: S0DA228RTT26.   Please advise if you require any additional information. 

Thank you.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Jimn7 

    Thanks for the reply.

    We'll have a member of our Support team reach out to you via email. They will continue assisting you from there and provide a resolution to this issue.

    Your patience and understanding are greatly appreciated.


    All the best,
    Kariza