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Jimn7's avatar
Jimn7
Reel Rookie
3 years ago

Remote control pro does not hold charge and must be re-paired every day!

Roku Ultra device with Remote Control Pro was purchased in November 2022. Worked fine until now. Remote will not hold a charge and must be re-paired with Roku Ultra box every day! In addition, the Remote charge status icons in the upper right corner of TV image/screen constantly appear and flash regardless of the actual charge status. Terribly annoying! Something has obviously gone wrong with the Remote. Please advise as to the correct solution to these problems/issues. 

remotes

5 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi Jimn7 

    We're sorry to hear about the issue you're experiencing.

    Please reply here with the serial number of your Roku Ultra. This can be found at the back or underneath the player itself. We'll be able to further assist you from there.

    We'll keep an eye out for your reply.


    All the best,
    Kariza

    • Jimn7's avatar
      Jimn7
      Reel Rookie
      3 years ago

      Here is the SN of my Roku Ultra with the above issues: S0DA228RTT26.   Please advise if you require any additional information. 

      Thank you.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Jimn7 

        Thanks for the reply.

        We'll have a member of our Support team reach out to you via email. They will continue assisting you from there and provide a resolution to this issue.

        Your patience and understanding are greatly appreciated.


        All the best,
        Kariza

  • LisaS2's avatar
    LisaS2
    Newbie
    3 years ago

    I am having the same problem. My Roku premier Plus remote was working fine and then one day it couldn't hold a charge. We are charging it daily and it's still is not enough. We've had older models of this remote that were not rechargeable that have lasted a decade. This is incredibly disappointing.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi LisaS2,

      Welcome to the Roku Community!

      We understand that you are facing an issue with the Roku remote that is not holding charge. We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number/device ID on your Roku device that is paired with the remote and the model of your Roku remote?

      Once we have this information, we'll be able to assist you further from there.


      Best regards,
      Mary