Forum Discussion

TopHat1's avatar
TopHat1
Newbie
31 days ago

remote control from app

I have multi devices that I want to control from the mobile app on my Ipad.  Have connected all TV to my Wifi and it's the same as Ipad..

If i go to Devices in Account it shows all my TV...

but when I goto the "Device" to get to the remote it says No devices found..

why doesn't it show the same that I find in the first part??

 

thanks.

 

mobile app

1 Reply

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    30 days ago

    Hey TopHat1

    We're glad you posted!

    We understand that the device on your account is unavailable on the Roku app. To help us dig a bit more, can you share some details?

    • When did you notice the issue start?
    • What troubleshooting steps have you tried so far?
    • Are you having the same behavior on another mobile device? If so, could you provide the specific phone brand?
    • Any photos can also be helpful in taking a closer look.

    For now, you can try to check on your app store if there are available updates on the Roku app.

    We look forward to your reply!

    Roku Community Team