I just bought a Roku ultra and have the same problem with the new voice activated remote that came with it. Also it is unresponsive for 3 or off every 10 seconds, which makes navigating very difficult. I have tried all the basic troubleshooting recommendations and tried contacting support, who just said to charge it, which did not work. Has anyone found a solution?
Hi Murgatroyde,
Thanks for reaching out to Roku Community.
We apologize for the inconvenience you are experiencing with your new Roku Ultra and its remote. We would like to assist you in finding a resolution. Have you tried the suggested troubleshooting above, to unpair and re-pair your Roku remote? What other troubleshooting steps have you already taken to try to resolve the issue?
You may also refer to this link: How to fix your Roku voice or simple remote that is not working
Keep us posted on how it goes.
Regards,
Nimfa
Thank you for reaching out. Yes, I tried re-pairing my remote multiple times. I read and followed your troubleshooting guides before posting. These tools did not work, which is why I posted. I have also spoken with support who says they will send me replacement remote as my system was new. I don't know when this will happen. In the meantime, I got a remote I ordered from Amazon which works just fine.
Thanks for the reply.
Since you are now in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.
All the best,
Kariza
