Thanks for the post.
What is the Roku model of the device that you are experiencing the issue with? Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
Serial no CT396H192501. Not sure of the model. I think it is a roku streaming stick.
Hi,
Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
i have this same issue. all of a sudden, on one roku, when i try to change channels, change volume, etc. the battery status will come up. it supercedes what i was trying to do, meaning the volume doesn't change but the battery status comes up. after repeated pressing, the action will occur, but it's draining the remote battery to press it 10-15 times every time I want to change the volume or change the channel, let alone that it's very annoying to press, wait, press, wait, and wait some more for the battery status to go away before it allows the channel change or volume change. this happens on the TV, and in some apps like Netflix. very strange.
roku express 4k+ model 3941
sn: x0160046csah
sw 11.5.0 build 4235-cr
Thanks for the post.
Is the remote that you are using with the Roku device the remote that the device came with or was it purchased separately?
If you are still experiencing an issue, can you please provide a tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
With more detailed information, we will be able to assist you further.
Thanks,
Danny
