Forum Discussion

Annaknue's avatar
Annaknue
Reel Rookie
5 years ago

Remote Control Battery Status Keeps Displaying on TV

Hello.   I have 7 roku remotes. One of them always needs rebooting. It could be a week or more before I use this one and when I turn it on sometimes it will work and some times I have to reboot. Then after I reboot typically within a weekend I will need to reboot at least 1 more time....  typically more.  In addition this last time I used it the battery light kept showing up in the upper right hand corner. But showed as full charge.  Changed batteries even though the ones in there were only about a month old.   I think this roku has a short or a glitch. I don’t have the receipt. Can I return for another one?  
anna knue

Mine does he same thing
remotes
  • Murgatroyde's avatar
    Murgatroyde
    Reel Rookie
    3 years ago

    I just bought a Roku ultra and have the same problem with the new voice activated remote that came with it. Also it is unresponsive for 3 or off every 10 seconds, which makes navigating very difficult. I have tried all the basic troubleshooting recommendations and tried contacting support, who just said to charge it, which did not work. Has anyone found a solution? 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Murgatroyde, 

      Thanks for reaching out to Roku Community. 

      We apologize for the inconvenience you are experiencing with your new Roku Ultra and its remote. We would like to assist you in finding a resolution. Have you tried the suggested troubleshooting above, to unpair and re-pair your Roku remote? What other troubleshooting steps have you already taken to try to resolve the issue?

      You may also refer to this link: How to fix your Roku voice or simple remote that is not working

      Keep us posted on how it goes.


      Regards,

      Nimfa

      • Murgatroyde's avatar
        Murgatroyde
        Reel Rookie
        3 years ago

        Thank you for reaching out. Yes, I tried re-pairing my remote multiple times. I read and followed your troubleshooting guides before posting. These tools did not work, which is why I posted. I have also spoken with support who says they will send me replacement remote as my system was new. I don't know when this will happen. In the meantime, I got a remote I ordered from Amazon which works just fine. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Annaknue

    Thanks for the post.

    What is the Roku model of the device that you are experiencing the issue with? Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • Annaknue's avatar
      Annaknue
      Reel Rookie
      5 years ago

      Serial no CT396H192501.   Not sure of the model. I think it is a roku streaming stick. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        Hi,

        Thanks for reaching out and providing me with your information.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny

  • Annaknue's avatar
    Annaknue
    Reel Rookie
    5 years ago

    I put the roku on a different TV and the same problem is occurring.  I think this is a defective  roku.   
    on an other note I own about 8 of roku and am a Youtube tv subscriber. If they sever the relationships I will have to cancel YouTube TV or subscribe to Hulu.  😟

  • Bishop76's avatar
    Bishop76
    Newbie
    3 years ago

    Remote status won't stop displaying on TV 43S425 has two remotes paired the original and a pro. 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Bishop76, 

      Thanks for your post. 

      We're here to help. For clarification, do you have a Roku TV or Roku device? What is the remote that came with the device? Have you tried to re-pair the Roku voice remote pro and see if it helps?  If not, follow the steps below:

      Put your streaming device in pairing mode:

      1. Remove the power cable from your streaming device
      2. Wait at least 5 seconds
      3. Re-connect the power cable
      4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
      5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

      Put your voice remote in pairing mode:

      1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
      2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
      3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

      Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen. Then observe if you still see the issue occur.

      Keep us posted on what you find out.


      Regards,
      Nimfa