Forum Discussion

Pmlndastl's avatar
Pmlndastl
Newbie
2 years ago

Remote constantly locks up

I have 5 Roku remotes and only 1 continuously locks up. Please don't tell me to reset/ pair again/replace batteries/reboot roku etc all of the standard responses we see on this community forum. The solution isn't to use the mobile app either as that's beyond an inconvenience. 

Roku, just admit the remotes are faulty (they suck). My model is RC691 and I would be happy spend $20 for a new one if I knew it worked like the others.  Incredibly difficult to recommend Roku to anyone with simple issues that the company refuses to acknowledge. 

remotes
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Pmlndastl,

    Greetings from the Roku Community!

    We're sorry for the inconvenience caused by these remote woes. We'd like to take a step in and see how we can get you started.

    To assist, could you share with us the serial number of the device where its paired? This can usually be found at the back of the Roku device.

    Please keep us posted and we'll take a closer look into it.

    Regards,
    Rey

  • Jimbob77's avatar
    Jimbob77
    Newbie
    2 years ago

    I have the same problem with one of my Roku remotes. Originally, it just locked up occasionally and would work fine after rebooting. Over the last week the lockups have been happening more and more -- five times yesterday! Yes, the batteries are good. 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      A warm welcome here in the Roku Community, Jimbob77!

      We appreciate you reaching out for support and apologize for any inconvenience this has caused your streaming. We'd be happy to look closely into your report about your remote and find you the best resolution possible. 

      Does this happen during playback or even when you're on the Home screen? Did this also occur when you purchased your Roku device? Moreover, kindly reset your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. Pair it again to see if this resolves the issue.

      Please keep us posted on how it goes, and we'll continue assisting you from there. 

      Best regards,
      Carly