Forum Discussion

kathome's avatar
kathome
Reel Rookie
19 days ago

Remote buttons respond differently when pressed

I have a voice remote and the home, back, and down buttons are not functioning properly. The down button doesn't work. The home button turns off the Roku. The back button opens Netflix. When I try to reset the remote, nothing happens. I was told by the support chat that my remote is not longer under warranty and to buy a new one. I see that you can still buy this remote though? So, if I buy a new one then it also won't be under warranty? The remote is in excellent condition and rarely used. Looks brand new, not dirty or damaged.

remotes

6 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    18 days ago

    The warranty is generally 1 year from the time it's purchased and has nothing to do with how old the model of the remote may be, so a new remote would come with a 1 year warranty.

    If it was mine, I'd take it apart and try to clean it (with alcohol) which is easier said than done.

    • kathome's avatar
      kathome
      Reel Rookie
      18 days ago

      Thanks - the person on chat told me the remote was no longer under warranty as of February 2025, but they did not ask when I purchased it. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    18 days ago

    Hi, kathome​ 

    Welcome!

    Thanks for reaching out regarding your Roku Voice Remote concern. I'm here to help.

    Let's restart your Roku remote again to ensure that we cover this step. Follow the steps below:

    • If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 20 seconds.
    • If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds.

    Once performed, you can pair your Roku remote once again. To learn more, visit this support article at How to fix your Roku voice remote that is not working

    Keep us posted, and we'll assist you further.

    Thanks,

    Roku Community Team

  • kathome's avatar
    kathome
    Reel Rookie
    18 days ago

    I tried restarting the remote by holding down the back & home buttons for well over 20 seconds, but nothing happened. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      18 days ago

      I appreciate the update, kathome​

      Were you able to pair the remote again on your Roku device? If so, have you noticed any improvements?

      Looking forward to your response.

      Roku Community Team

      • kathome's avatar
        kathome
        Reel Rookie
        18 days ago

        Unfortunately no, the remote buttons are still not functioning properly and I'm unable to reset the remote.