Forum Discussion

Fred_Irkinfentl's avatar
Fred_Irkinfentl
Reel Rookie
6 years ago

Remote buttons acting stuck

My Roku Express acts as if the remote buttons are "stuck".  If I press the "right" button for example, the selection will move right, and then continue forever until I press another button.  This hap...
remotes
renojim's avatar
renojim
Community Streaming Expert
6 years ago
Fred_Irkinfentl wrote:

It sounds like you're guessing that the Roku remote works this way.  Is this something you know to be true, or simply suspect is true?

I know the remote sends both codes.  The software can only look for the "button press" code and ignore the "button release" code or it can require both codes.  It's up to the developer.

Jh13's avatar
Jh13
Newbie
5 years ago

Was this ever resolved? Mine is doing this, even with my app remote. 

  • MrBee's avatar
    MrBee
    Newbie
    5 years ago

    This is an old thread, but this result popped up before I found a solution, so  hopefully this solution below will help others. This worked for me, and also apparently works for other weird things the remotes do after updates happen 🤷‍♂️ 

    Settings > Remotes & Devices > Remotes. Next, select your remote and proceed to “Set up remote for TV control”. Seems like you're doing nothing, but it just fixed mine.

    I did this and it just fixed it. Hopefully it fixes yours too

    • JimCockfield's avatar
      JimCockfield
      Binge Watcher
      4 years ago

      MrBee:

      I found this thread by using Google to search for "Roku voice remote sticking buttons " (minus the quotes).

      Interesting...coming up on 2 years now.

      Thanks for your contribution to the thread.  Hopefully, the same solution will solve my issues.

      I can't help but wonder if it really is a problem with sticking keys vs a software/firmware bug.l 

      I'll try your solution and will report back.  Note that I'm currently using a Roku Express 4K+ (3941R) with a voice remote. 

      The remote was already working with my TV (new Hisense 65U7G) and sound bar (Nakamichi Shockwafe Pro 7.1 SSE) controlling volume, sound mute and power.  But, I  went through the settings menu as outlined in your post anyway.

      BTW, this comment is off topic.  However if any remote designers are seeing this, the button placement on the remote side for Volume Mute is horrible.

      This mute button is accidentally pressed multiple times per day on my remote.  I can't seem to get used to it.   Grrr.

      Having volume up/down keys on the remote's side is fine.  But, please find a different location for the mute button.  😆

      Anyway, the sticky key problem has been occurring on a regular basis.  So, it shouldn't take long to find out if the fix works on my remote and Roku Express 4K+

      Note that I'll be switching to a Roku Ultra soon (already bought it), because the Roku Express 4K+ doesn't support Dolby ATMOS.

      Amazing, no support for ATMOS  without getting the Ultra model, even though I'm using an eARC connection from the TV to the Soundbar.

      So, it be will be interesting to see if this issue is present on both of the Express 4K+ (3941R) , and the newest Ultra 2022 (4802R)

      I'll update this thread soon.

      • JimCockfield's avatar
        JimCockfield
        Binge Watcher
        4 years ago

        Tried solutions to no avail.   My Voice Remote still has the same issue with what appears to be sticking keys.

        For example, pressing an arrow key while browsing videos in YouTube may result in scrolling through videos rapidly, even after remote keys are released (no longer in being pressed).

        I'm starting to suspect a defective remote vs a software issue, even though this remote and device were shipped directly from Roku.

        I'll update this thread if anything changes.