Forum Discussion

Jehartz's avatar
Jehartz
Newbie
3 years ago

Remote Battery Warning Won’t Stop Flashing on Screen

The battery warning won’t quit flashing on our screen. This is a rechargeable remote and it is fully charged. Yet, every 30 seconds or so it flashes on the screen with the battery life of the remote....
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Jehartz RPearl

Thanks for the posts.

Can you please provide more details about the issue you are experiencing so we can better understand what you are seeing?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • is this the remote that came with the Roku device
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing
  • screenshot of what is happening on screen

Once we have more detailed information, we will be able to investigate the issue further.


Thanks,
Danny

Dustiidesign's avatar
Dustiidesign
Newbie
3 years ago

Firmware version rtn.4190 model RC795 it’s not charging and doing the same thing on screen while plugged in

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Dustiidesign

    Thanks for bringing this to our attention.

    Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. In addition, this can be found on the back of the stick itself. We'll be able to further assist you from there.


    Warm regards,
    Lianna

    • Anotherusergeez's avatar
      Anotherusergeez
      Channel Surfer
      3 years ago

      Rc-mc1 5959a-r1047

      Also there numbers don't match what's on my system info screen

    • Anotherusergeez's avatar
      Anotherusergeez
      Channel Surfer
      3 years ago

      4802x-roku ultra

      X01000avalmu

      Disregard my previous message