I have rebooted the system and I have unpaired and repaired the remote, randomly the remote battery info will appear on the screen and at the same time the remote stops working.
if I wait a while or remove a battery and put it back in it starts working again.
I have the Roku app on my phone I’m going to try that also and by the way I cannot find the volume on the Roku app on my phone for the TV
help
I just posted this same issue. It's maddening. It's as if the remote is unpairing and pairing with each button push. Let me know if they offer a fix for you.
My info:
4800X
Soft Ver 12.0.0 build 4184-C2
Remote RC691
Firnw vers. rtn,4228
Hello,
I just replaced my batteries to my remote and I keep seeing a battery is low icon at the top right of my screen and the remote does not work conistently. Can someone please reach out and advise on a solution or to send me a new remote for the Roku 4k?
Post your model, software version, remote model and remote firmware version. Hopefully the engineers at Roku can find a pattern and fix this. It's more than likely a pairing issue-not battery related.
Hi randys,
Thanks for posting in the Roku Community!
We understand you're having a problem with the Roku remote since the battery info keeps appearing and the Roku remote stops working. We will be glad to help. When did the issue start? Did you try a new set of batteries on your Roku remote?
You can also check out this support article on how to fix your Roku voice or simple remote that is not working.
With detailed information, we will be able to assist you further.
Thanks,
John
Yes I put in new batteries.
Hi randys,
Thanks for getting back to us.
Would you kindly provide your Roku streaming device information, such as Device ID, Model Number, and Serial Number? All these can be found in Settings > System > About. In addition, what specific Roku remote are you having issues with?
We look forward to hearing back from you.
All the best,
Kash
