Forum Discussion

standarduser's avatar
standarduser
Channel Surfer
2 years ago

Remote batters are unrecognized but works after just removing and inserting again same one.

I am facing weird issue with Roku remotes over couple of years, both express and streaming stick +. I tried to reach out to support but they are never reachable, so reaching out to community to commu...
remotes
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi standarduser,

Greetings from the Roku Community!

For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click Compose New Message.
  4. Enter the recipient's name in the Send to area.
  5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
  6. Enter the subject for the message in the Message Subject area.
  7. Type the reply in the Message Body editor.
  8. Click Send Message.
  9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    standarduser-

    One possible cause could be that the remote's battery contacts have become dirty and only make intermittent contact with the batteries.

    See if scraping the contacts clean with a small screwdriver make a difference.

    • standarduser's avatar
      standarduser
      Channel Surfer
      2 years ago

      I dont see any dirt there, but i also had thought the same and done it couple of times to ensure that, but it still happens. why would it happen across different remotes of different devices.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi standarduser,

        Thank you for keeping us posted!

        We will be more than happy to assist you further with this issue that you're having with your Roku remote. Please check out this support article here.

        Let us know how it works, and we will continue to assist you further.

        Best regards,

        John