Forum Discussion

standarduser's avatar
standarduser
Channel Surfer
2 years ago

Remote batters are unrecognized but works after just removing and inserting again same one.

I am facing weird issue with Roku remotes over couple of years, both express and streaming stick +. I tried to reach out to support but they are never reachable, so reaching out to community to community to see if anyone faced this ever.

Remote is with normal batteries (Have tried, Duracell, rayovac etc) they work fine, suddenly Roku remote stops working. So we I just open the remote, remove the batteries and insert the same ones again and it just works fine.... i test the batteries and they are almost full. All we need is to remove and put it back.

 

Anyone seen this weird behavior. I have seen on both express and streaming stick + remotes.

remotes

10 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi standarduser,

    Greetings from the Roku Community!

    For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
    To send a private message:

    1. Sign in to the community.
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    To learn more about how to send a private message, click this community link: Help: Roku Community
    We'll be anticipating it!

    Thanks,

    John

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      standarduser-

      One possible cause could be that the remote's battery contacts have become dirty and only make intermittent contact with the batteries.

      See if scraping the contacts clean with a small screwdriver make a difference.

      • standarduser's avatar
        standarduser
        Channel Surfer
        2 years ago

        I dont see any dirt there, but i also had thought the same and done it couple of times to ensure that, but it still happens. why would it happen across different remotes of different devices.