Forum Discussion

WhitIsennock's avatar
WhitIsennock
Reel Rookie
2 years ago
Solved

Remote batteries draining every 4 days

Our remote batteries are draining every 4 days (previously every few weeks, which was also annoying but now this is getting worse). The remote model is RC-GZ1, 3226001305.

Serial number of Roku device: X02200JSPKJM

Is there any way that we can get assistance with this? I have tried to find a support phone number or someone to speak with for an hour without any luck. Thank you!

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for letting us know Chad403.

    We sincerely apologize for any inconvenience this may have caused you. Rest assured that we have already forwarded your concern to our Support team and they will reach you through email. Kindly check your inbox for updates from them. 

    In the meantime, we're grateful for your patience and understanding. Please let us know if there's anything else we can be of assistance with. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, Timlajcik!

    We appreciate you reaching out to us regarding your remote issues, and we sincerely apologize for any inconvenience this may have caused you. Rest assured that we will find you the best resolution possible in the best way we can.

    One of the reasons why the remote's battery drains rapidly is because it is not properly paired to the TV. Make sure that when you pair your Roku remote to your TV, a light appears after you press and hold the pairing button for about 3 seconds. If the light doesn't flash, try to pair it again.

    Furthermore, try to reset your remote by pressing and holding the Back and Home button simultaneously for about 30 seconds and then re-pair it again, as mentioned above. After doing so, perform a system reboot on your TV by navigating to your Home screen. Scroll up or down to select Settings > System > Power > System restart. 

    Let us know how it goes, and we'll go from there. 

    Kind regards,
    Carly

24 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi WhitIsennock,

    A warm welcome here in the Roku Community!

    We'd be more than glad to assist you. Could you please tell us more about the battery-draining issue you've experienced with your Roku remote? How often do you use the remote, and what feature is mostly used with it?

    Tell us more about this so we can provide direct assistance.

    All the best,
    Kash

    • WhitIsennock's avatar
      WhitIsennock
      Reel Rookie
      2 years ago

      Hello,

      We use the remote daily. We use the remote for the Roku device and to turn the tv on/off and to control the volume. We do not typically use the audio feature on the remote. The Roku is also plugged into an outlet and not getting powered through the TV. 

      We are not doing anything differently, the batteries previously lasted about 1 month (we got the Roku in June 2023), but within the last month we have had to replace them 3 times. So the remote is draining the batteries much faster.

       

      Thanks.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi WhitIsennock,

        Thank you for informing us!

        Please be aware that we have passed along your information to the Support team. They're the ones who will reach out.

        If there's anything else that we can do to assist you, please let us know.

        Best regards,

        John

    • Timlajcik's avatar
      Timlajcik
      Newbie
      2 years ago

      I’m experiencing the same issue with my Roku Streaming Stick+. I was suddenly notified it was at 1% battery, replaced the batteries with brand new ones that I tested fresh on a multimeter, cleaned the terminals with a soft cloth (they didn’t look dirty, but I cleaned them anyway), then watched a movie. I didn’t use the remote for a week, then when I tried to use it to watch another movie, the week-old batteries were dead. I store the remote in a wood box so there was nothing pressing on it in the intervening week. Please help. Thank you.

      Tim

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here at the Roku Community, Timlajcik!

        We appreciate you reaching out to us regarding your remote issues, and we sincerely apologize for any inconvenience this may have caused you. Rest assured that we will find you the best resolution possible in the best way we can.

        One of the reasons why the remote's battery drains rapidly is because it is not properly paired to the TV. Make sure that when you pair your Roku remote to your TV, a light appears after you press and hold the pairing button for about 3 seconds. If the light doesn't flash, try to pair it again.

        Furthermore, try to reset your remote by pressing and holding the Back and Home button simultaneously for about 30 seconds and then re-pair it again, as mentioned above. After doing so, perform a system reboot on your TV by navigating to your Home screen. Scroll up or down to select Settings > System > Power > System restart. 

        Let us know how it goes, and we'll go from there. 

        Kind regards,
        Carly

  • Sickntired32's avatar
    Sickntired32
    Channel Surfer
    2 years ago

    I have the same problem, as my remote is going through batteries at an ever increasing rate. Can I get help with this problem, as well? Thank you, Bryan from Nova Scotia, Canada