Remote batteries draining every 4 days
Our remote batteries are draining every 4 days (previously every few weeks, which was also annoying but now this is getting worse). The remote model is RC-GZ1, 3226001305.
Serial number of Roku device: X02200JSPKJM
Is there any way that we can get assistance with this? I have tried to find a support phone number or someone to speak with for an hour without any luck. Thank you!
Thanks for letting us know Chad403.
We sincerely apologize for any inconvenience this may have caused you. Rest assured that we have already forwarded your concern to our Support team and they will reach you through email. Kindly check your inbox for updates from them.
In the meantime, we're grateful for your patience and understanding. Please let us know if there's anything else we can be of assistance with.
Kind regards,
CarlyA warm welcome here at the Roku Community, Timlajcik!
We appreciate you reaching out to us regarding your remote issues, and we sincerely apologize for any inconvenience this may have caused you. Rest assured that we will find you the best resolution possible in the best way we can.
One of the reasons why the remote's battery drains rapidly is because it is not properly paired to the TV. Make sure that when you pair your Roku remote to your TV, a light appears after you press and hold the pairing button for about 3 seconds. If the light doesn't flash, try to pair it again.
Furthermore, try to reset your remote by pressing and holding the Back and Home button simultaneously for about 30 seconds and then re-pair it again, as mentioned above. After doing so, perform a system reboot on your TV by navigating to your Home screen. Scroll up or down to select Settings > System > Power > System restart.
Let us know how it goes, and we'll go from there.
Kind regards,
Carly