Welcome to the Roku Community, Traci70!
We appreciate you reaching out for support and we'd be happy to help you find the best resolution for this.
Before proceeding, kindly provide us with additional information such as follows:
- What specific Roku device is this remote currently paired to?
- Is this the remote that came with this device? If not, what is the model of this remote?
- When did you start experiencing this issue from happening?
Once we have this information, we'll be able to assess your concern better and provide the most accurate resolution.
We'll be looking forward to your response.
Best regards,
Carly