Remote ‘OK’ button wont work on home page.
Just started having this problem today i’ve had my Roku TV for over 2 years. When i’m on the home page the ‘OK’ button on my remote won’t click into anything. Once i go into another app or onto a dif...
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Yes, the streaming player is in line of sight with the remote. Still not working when clicking on any button.
I also downloaded the app. And the app works! So what do you think the problem is? I could not adjust the volume on the TV with the app - so I need to use the TV remote for that, correct?
Hi birdalot,
Thank you for updating us!
Please be aware that we have passed along your information to the Support team. They're the ones that will reach you back. The mobile app only offers volume controls for Roku TV models or when using the mobile private listening feature. If you have headphones connected to your phone and are using mobile private listening, you can control the audio level using your phone's volume control for this type of playback.
If there's anything else that we can do to assist you, please let us know.
Kind regards,
JohnThanks. It will be interesting to know why the app works but the new remote control does not work.
Another question: When not using Roku for awhile, the power light goes out. If I remove the power cord and then put it back into the Roku device, the light goes back on. So, is that part of the problem as well?
