Forum Discussion

mrphil1914's avatar
mrphil1914
Reel Rookie
2 years ago
Solved

Red line going down screen

Red line going down screen. No help after restarts, updates, and factory resets. No help from Roku. Only been having tv for a couple months

  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Lizzyjud10,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us about the problem you're experiencing with your Roku Select Series. We understand you're seeing red lines on your TV screen, which can be pretty concerning. We are here to assist.

    Suppose you are encountering problems with your Roku-branded television, specifically the Roku TV Select or Roku TV Plus models. In that case, we encourage you to contact Roku Support for assistance. They are equipped to help you troubleshoot and resolve any issues.

    We hope that's helpful, Happy Streaming!

    Thanks,
    Arjiemar

5 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, mrphil1914 

    Warmest of welcomes.

    We appreciate you for sharing this information with us, and we're sorry to hear about the issue you've encountered. We'd be more than glad to assist you further. Could you please send us the following details:

    • What specific Roku TV brand are you having issues with?
    • When did you first encounter the issue?
    • An image referring to the red line on your screen.

    We hope to hear back from you with the information requested.

    Best wishes,
    Kash

    • mrphil1914's avatar
      mrphil1914
      Reel Rookie
      2 years ago

      Already have a support ticket in place,  # 9099315. Cant get anyone to call or get back in touch with me. Its been a month now. Just want my tv fixed or replaced.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, mrphil1914 

        This has been validated, and we see that our Support team has already attended to this. We recommend keeping an eye on your email since they will be assisting you further.

        We appreciate your patience and understanding as we do our best to assist you.

        Best wishes,
        Kash

    • Lizzyjud10's avatar
      Lizzyjud10
      Newbie
      12 months ago

      I have a Roku Select Series LCD TV Model #40R2A5R S/N X02000FT17RA

      Mag. Date 03/24

      It started today, I had this TV since March 2024.

       

      Thank you,  

      Elizabeth Eisenhart 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        12 months ago

        Lizzyjud10,

        Thank you for posting in the Roku Community!

        We appreciate you contacting us about the problem you're experiencing with your Roku Select Series. We understand you're seeing red lines on your TV screen, which can be pretty concerning. We are here to assist.

        Suppose you are encountering problems with your Roku-branded television, specifically the Roku TV Select or Roku TV Plus models. In that case, we encourage you to contact Roku Support for assistance. They are equipped to help you troubleshoot and resolve any issues.

        We hope that's helpful, Happy Streaming!

        Thanks,
        Arjiemar