RokuJohnB @I have the Roku Ultra streaming device and I am using the original remote that came with it.
Hi Alyca228,
We appreciate you keeping us updated!
We recommend resetting the remote to see if that helps with the issue you are experiencing. To reset the remote, hold down on the pairing button on the back of the remote for 20 seconds, and then once that has been completed, keep us posted if you are still experiencing the same issue.
Please let us know what you find out.
All the best,
Chel
RokuJechealR I repaired the remote and also reset the streaming device, neither helped to fix the issue.
Thanks for your response!
It seems like the attempts for troubleshooting do not help. We'll have reinforcement from our Support team about this. We'll communicate this case to them and recommend keeping an eye on your email address, as they will reach you from there.
Feel free to give us an update on how things turn out.
Warm regards,
Rey
