Forum Discussion

laurel25's avatar
laurel25
Newbie
3 years ago
Solved

Rechargeable remote issues

I bought my rechargeable voice remote from Roku in Sept 2022 and for the last 2 months when you pick it up something inside is moving around like the battery or some other component has come loose or something. It also has a weird "hot electronics" smell. It doesn't feel warm though. How long is the warranty on these and had anyone else had this issue?

remotes
  • RokuNimfa-C's avatar
    RokuNimfa-C
    3 years ago

    Hi laurel25, 

    Welcome to the Roku Community. 

    Thanks for posting regarding the issue you are experiencing with your remote. I'm sorry to hear about the experience—that's not what we aim for. Please be aware that I have passed along your information to our Support team. They will follow up and assist you.

    If you ever need assistance with another issue in the future, please don't hesitate to post in the Roku Community again.


    Regards, 
    Nimfa

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi laurel25, 

    Welcome to the Roku Community. 

    Thanks for posting regarding the issue you are experiencing with your remote. I'm sorry to hear about the experience—that's not what we aim for. Please be aware that I have passed along your information to our Support team. They will follow up and assist you.

    If you ever need assistance with another issue in the future, please don't hesitate to post in the Roku Community again.


    Regards, 
    Nimfa

    • RedDeer49's avatar
      RedDeer49
      Newbie
      3 years ago

      Thank you, support person. 
      The POOR QUALITY battery is the issue , obviously .

      Maybe ROKU could offer a “ trade in / trade out “ where the users could pay $5 / $10 for a replacement with a battery upgrade ?

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi RedDeer49, 

        Thanks for posting in the Roku Community. 

        We'd like to know more about the issue you run into. Could you provide us with more details about the problem you encounter with your Roku remote? Do you have a Roku voice or voice pro remote? What troubleshooting steps have you already taken to try to resolve the issue?

        With detailed information, we will be able to assist you further. 


        Regards,
        Nimfa