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Dvburnsii's avatar
Dvburnsii
Roku Guru
2 months ago

Received an IP Error for the first time while using cellular data from my IPhone

I use the Roku Mobile App often on both WiFi as well as Cellular Data. I have never encountered this issue before but beginning today when I open my Roku App to the Devices tab I receive an error that says:

”We have detected that your device is currently connected to a public IP address  that is not supported. Please ensure that both your mobile phone and device have an IP address in one of the following ranges: 198.18.x.x-198.19.x.x or 192.168.x.x or 172.16.x.x-172.31.x.x or 100.64.x.x-100.127.x.x or 10.x.x.x”

Again to reiterate; There is nothing any different about my iPhone, Apps, Services, VPNs, etc; so on and so forth, to the best of my knowledge. I have never encountered this error before.

I used the App yesterday and it was fine. Today I received this error. I took a screenshot that I can share with anyone over private messages because it is larger than 3mb.

mobile app

8 Replies

  • Dvburnsii's avatar
    Dvburnsii
    Roku Guru
    17 days ago

    That sounds a bit different than what I am describing. Are you receiving the error message I quoted in my original post? I see it whenever I move to the Devices tab of the Roku Mobile App.

  • Kellywatz79's avatar
    Kellywatz79
    Newbie
    21 days ago

    I’m having the same issue as of 15 minutes ago. Never had a problem with adding or removing apps from the mobile app on my iPhone previously. I use my mobile hotspot data to use the device. I monitor and remove or add apps from the Roku mobile app. Today I cannot… 

  • Dvburnsii's avatar
    Dvburnsii
    Roku Guru
    21 days ago

    This error continues to persist. It seems almost every other day I get the error and every other day I do not.

  • Strega2's avatar
    Strega2
    Roku Guru
    2 months ago

    What IP addresses do they have? On the Roku: Settings > Network > About. (I don't know iphones.)

    • Dvburnsii's avatar
      Dvburnsii
      Roku Guru
      2 months ago

      I don’t know. I’m not the most tech savvy of people. It does seem though that if I acknowledge the error then I can still continue to use the App so it may be incorrectly displaying the error. Again though if the error is indeed valid I do not understand why there would be any issue with my IP now if there hasn’t been before because I have made no changes to anything related to the topic. Zero. 

      • Dvburnsii's avatar
        Dvburnsii
        Roku Guru
        2 months ago

        This morning it seems the error has ceased to appear. There still haven’t been any changes on my part. I’ve been on vacation for a week now, at home it worked fine, during vacation it’s worked fine, then suddenly during vacation it began giving me this error. I can’t explain why it is that my IP address would change in any way. I would still be interested in any feedback about this issue.