Solved
Re: Voice remote Pro no longer controls TV power/volume/mute after OS 11.5
My device model is 3820CA2- Streaming Stick 4,
Serial Number is : X02500434TRG
Device ID is: S0J832A34TRG
Software Version: 12.0.0 build 4184-E6
Tracker ID: RG-358-257
TV: Samsung smart tv
Model # UN55JU6400F XZC
Version # UD63
Serial Number: 045M3CAGB00887N
Hi FO2,
A warm welcome here in the Roku Community!
We understand you're having a problem with the Roku remote since you can't control the TV's power and volume. We're happy to help you. Please try these troubleshooting steps below.
- Press Home on your Roku voice remote.
- Scroll and select Settings.
- Select Remotes and Devices.
- Select Remote.
- Choose your voice remote from the list and select Set up remote for TV control.
- Follow the on-screen prompts to complete the process.
You can also check out this support article on how to set up your Roku voice remote to control your TV.
If the problem still persists, please let us know.
All the best,
John
