Forum Discussion

Danny45's avatar
Danny45
Newbie
2 years ago
Solved

Re: Streaming stick 4K not pairing

I’m having the same issue with my battery powered voice remote. I’ve followed all of the trouble shooting steps including resetting the stick, using the correct cable both connected to the tv and the...
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, badger1!

    No worries. We're here to find you the best resolution possible.

    May we first know when and where you purchased your Roku streaming stick 4K? In addition, is this the remote that comes with the box? Furthermore, have you tried to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it and then re-pair it again? If not, we highly recommend it. 

    Moreover, we also have a mobile app that works just like your remote and is a great alternative to your physical remote. It has a private listening feature and is compatible with all of Roku's streaming devices. Refer to our Support link to further help you on How to install the Roku mobile app.

    Let us know how it goes, and we'll go from there.

    Kind regards,
    Carly

badger1's avatar
badger1
Newbie
2 years ago

please assist me  what to do?????

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, badger1!

No worries. We're here to find you the best resolution possible.

May we first know when and where you purchased your Roku streaming stick 4K? In addition, is this the remote that comes with the box? Furthermore, have you tried to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it and then re-pair it again? If not, we highly recommend it. 

Moreover, we also have a mobile app that works just like your remote and is a great alternative to your physical remote. It has a private listening feature and is compatible with all of Roku's streaming devices. Refer to our Support link to further help you on How to install the Roku mobile app.

Let us know how it goes, and we'll go from there.

Kind regards,
Carly

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    8 months ago
    Hi Community Users,
     
    We are locking this thread because the information may need to be updated.
    If you are still experiencing issues related to the original topic, here are a few steps you can take:

    1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
    2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
    We are here to help.

    Thank you,
    The Roku Community Team