Forum Discussion

Wolfdad9482's avatar
Wolfdad9482
Newbie
2 years ago

Re: Screen Mirroring stopped working

I'm having the same issue.Here's my information for my tv

T c l model number-- Is 50S451

Hardware ID-- G134X

Serial number --X012000JDR9A

Device ID--S0JPD2AJDR9A

20 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Wolfdad9482,

    Welcome to the Roku Community!

    Please be aware that we have passed along this information to the appropriate Roku team for additional updates.

    Thanks,
    Rey

  • Jenkis's avatar
    Jenkis
    Newbie
    2 years ago

    I used to be able to cast and screen mirror from my phone and now it wont. I want to start by saying the following:

    Yes I've connected both devices to the same internet 

    Yes both devices have been reset

    Yes both devices are up to date

    Yes I've made sure my screen mirroring setting is on, on my roku

    Yes ive switched between always allow and prompt settings

    Yes my google home app is up to date

    Yes my roku app is up to date and connected to my roku device

    I've even signed in and out of roku app( and installed and uninstalled)

    I've even factory reset my roku

    Now, if you (the roku developer/ forum moderator) cannot tell me anything more that what ive already done please do not bother replying. I'm sick and tired of seeing this issue be brought up many times on spereate forums and no one have an answer. And these aren't isolated incedints. Me and many other cannot screen mirror or cast to our roku device. With the exception of the youtbe app. I'm tired of forum moderators not even reading our issues. This is a simple fix that your company can fix but refuses to adress and I just want some sort of acknowledgement toward the growing issue

  • Lipher's avatar
    Lipher
    Newbie
    2 years ago

    I having the same problem, it's not my smartphone because I have another Roku Tv (Aoc) that works normaly... But this one was mirroring just a few days ago and now it doesn't work anymore 

    I try to connect by choosing the smart tv on my phone but the Tv doesn't respond (yes I am using the same wifi, and tried restarting them)

    Track ID:

     

    • Ktcassis's avatar
      Ktcassis
      Newbie
      2 years ago

      Regards!

      I'm Katia, and ma having the very same issue. I used to connect from two different Xiaomi on My Semp Roku TV. Just about today, it stoped working totally. 

      It still shows (on - with the viewing from the phones - "screen mirroring - as its function is called on Xiaomi Phones - 9S and a Poco X3 Pro, both with MIUI 13) on both smartphones that I used to screen mirroring, but it do never succeed, just keep rolling, disappear from "screen mirroring 'end points'", and if I do try again, keeps going on that way every single time.

      I've tried all the suggested troubleshooting (about security on any way: "prompt, alaways permit, blocked devices - there was none, Device connect - on the advanced tab, it was on and I did turn that off and on once to certifiy). 

      Still on, after all that, I did just not the "Factory Reset" from the OS way, but also the "Physical Reset Button". Nothing has worked out.

      Here are my Semp Roku Tv Data, so I hope that you guys, may have a hand on helping me here also!

      Sincerely regards, and... Thank on advance!

       

      And on, here is the Data:

       

      Model:  8126X - Roku Tv

      Serial Number: X00500ARR8K4 (S09Y64DRR8K4)

      SO Version: 12.5.5 - Review 4171-D0

      GC Version: 11.6.21

      Registering time (GMT-3): 2024:06-02T02:42:33Z

      Issue ID Reporting: K4-220-482

      One more thing: Its up the actual date (06/01/24).

      • Effini's avatar
        Effini
        Reel Rookie
        2 years ago

        Add me to the list. My previous Roku tv had no issue with casting/mirroring. My new one seems to have a problem. I can't connect from android phone, nor from pc (win 10). All devices see the tv but when I try to connect they timeout or display an error ("Couldn't connect"). I've spent 90min going through every single solution shown online. Rebooted everything. Checked for updates - all up to date. Removed from windows device list. etc Nothing has worked

        43" Roku 

        TCL 43S450R

        Hardware G182X

        SW 12.5.0 - build 5213-CG

  • kealoha93's avatar
    kealoha93
    Newbie
    11 months ago

    RokuJohnB can I please also have assistance in this. I’ve been working on reading every response on multiple posts to get a response and been trying for hours (soft reset, factory reset, flipped every mode in all settings, checked wifi, etc) and I give up. I need you all to please just help me get back to this. I used to be able to screen mirror and airplay from my iPhone/laptop as well as use the Roku app as a remote. I now can’t do any of those things. 

    My issue report tracker info is below:

    Model 7117X - Roku TV

    SERIAL number YS00FM997316

    OS: 13.0.0

    GC: 11.10.22

    ISSUE ID: 16-304-189

  • Thomah's avatar
    Thomah
    Newbie
    10 months ago

    Moel 3900x serial yg008w341295 software 13.1.4 build 1512-51 gc version 11.11.16 issue id 95-330-780

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      10 months ago

      Hi Thomah,

      Welcome to the Roku Community!

      We understand that you are having an issue with your Roku Express's screen mirroring. No worries; we are more than happy to assist you with this.

      Before we proceed, could you kindly let us know the type of device you're trying to mirror with your Roku Express? In the meantime, we recommend you try these troubleshooting steps:

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart

      Please keep us posted.

      Thanks,
      Riamie

  • Autumn_23's avatar
    Autumn_23
    Reel Rookie
    9 months ago

    Hello mine stopped working when I moved into my new apartment 

    model is :8121x-Roku tv 

    serieal number is :YK00EC239327

    software version:13.1.4

    GC VERSION: 12.3.21

    im trying to screen mirror on my Roku from my iPhone 12 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi Autumn_23,

      Welcome to the Roku Community!

      We noticed in your post that you were having trouble with Airplay on your Roku TV when you moved into your new apartment. We'd be happy to assist you with this concern.

      We recommend you try the following the details below:

      • Are your Roku device and Apple device connected to the same wireless network?
        You can view the network configuration of your devices in the settings menu. On your Roku device, go to Settings > Network > About. If it is not connected to the same network as your Apple device, learn how you can resolve connectivity issues.
      • Has AirPlay been turned off on your Roku device?
        Go to Settings > Apple AirPlay and HomeKit and make sure AirPlay is set to On.

      For more details, please visit our Roku Support article: How to use AirPlay and HomeKit with your Roku streaming device

      Please let us know if the issue persists. We would be more than willing to assist.

      Regards,
      Riamie

      • Autumn_23's avatar
        Autumn_23
        Reel Rookie
        9 months ago

         My phone and tv are connected to the same WiFi and that AirPlay is turned on