I have the same issue. My battery dies every week. Here is my info:SKU RCAL7R# under the bar code29610 00373There is also 8 29610 00373 3dont know what the 8 and 3 or for but they are on the bottom corners of the barcode

Hi Cturtle265, Thanks for reaching out here in Roku Community. We're sorry to hear about the battery drain issue with your remote. We're more than happy to help. Have you tried to re-pair the remote and see if it helps resolve it? To help troubleshoot the issue further, follow this link: How to fix your Roku voice or simple remote that is not working. If the issue is not resolved, please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. Once we have the information needed, we'll be able to forward it to our support team for further assistance.Regards, Nimfa

Re: Roku Remote Dies Extremely Fast

6 Replies

Replies have been turned off for this discussion

Cturtle265
Reel Rookie
3 years ago
There is also a paper inside with a barcode with the number: 4100000541_02
- RokuNimfa-C
  Retired Moderator
  3 years ago
  Hi Cturtle265,
  
  Thanks for reaching out here in Roku Community.
  
  We're sorry to hear about the battery drain issue with your remote. We're more than happy to help. Have you tried to re-pair the remote and see if it helps resolve it? To help troubleshoot the issue further, follow this link: How to fix your Roku voice or simple remote that is not working.
  
  If the issue is not resolved, please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
  
  Once we have the information needed, we'll be able to forward it to our support team for further assistance.
  
  Regards,
  Nimfa
  - Cturtle265
    Reel Rookie
    3 years ago
    Yes I tried that, so I sent all my serial numbers in the message to get it fixed
RokuNimfa-C
Retired Moderator
3 years ago
Cturtle265

Thanks for the following up.

We'll go ahead and send this to the team for additional support. In order to proceed, we need to get the serial number of your Roku device to which the remote is connected to. If unable to get the serial number from the Setting menu, you can check the Roku device itself its serial number is printed on the bottom or at the back.

Keep us posted.

Regards,
Nimfa
- Cturtle265
  Reel Rookie
  3 years ago
  Model 3931RW - Roku Express +
  Serial # X004007SDVT3
  - RokuNimfa-C
    Retired Moderator
    3 years ago
    Cturtle265
    
    Thanks for the reply.
    
    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
    
    Your patience and understanding are greatly appreciated.
    
    Regards,
    Nimfa

Forum Discussion

Re: Roku Remote Dies Extremely Fast

6 Replies

Recent Discussions