Forum Discussion

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Aurorasmorning,

    A warm welcome here in the Roku Community!
    We want to investigate further this issue that you're having with your Roku device since it was stuck on the start-up screen. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Could you send us a photo of your problem?

    We'll wait for your response.

    Thanks,

    John

    • Aurorasmorning's avatar
      Aurorasmorning
      Reel Rookie
      2 years ago

      Yes it’s a Roku express. Which photo would you like me to send you? A photo of the start up screen, a photo of the Roku itself perhaps??