Forum Discussion

Martin003's avatar
Martin003
Reel Rookie
2 years ago
Solved

Re: Private listening audio choppy

Major static when using Roku remote app with earbuds for private listening. Tried 3 different earbuds. Tried all trouble shooting nothing fixes. I have been using perfect for a year it just went stat...
  • Martin003's avatar
    Martin003
    2 years ago

    Thank you. I found a fix. I cleared the Roku app cache then uninstalled Roku app. Then clean my phones memory of the Roku app... restarted phone and downloaded Roku app...since I cleaned Phn memory I got a clean fresh Roku app downloaded and I am back in business! Private listening perfect again yay!

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

We're grateful to have you here in the Roku Community, Martin003!

It is highly appreciated that you've brought this to our attention and we sincerely apologize for any inconvenience this may have caused your Private Listening (headphone mode) through the Roku mobile app. We're here to find you the best resolution possible. 

We'd be more than happy to coordinate this with our relevant team for further investigation and correction. With this being said, kindly provide us with the following details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About) your mobile app is connected to.
  • Model of your smartphone as well as the OS version of it.
  • What specific troubleshooting methods have you tried to try and resolve this?

We'll be looking forward to your response as we are more than eager to help you utilize the Private Listening (headphone mode) again.

Best regards,
Carly

  • Martin003's avatar
    Martin003
    Reel Rookie
    2 years ago

    Thank you. I found a fix. I cleared the Roku app cache then uninstalled Roku app. Then clean my phones memory of the Roku app... restarted phone and downloaded Roku app...since I cleaned Phn memory I got a clean fresh Roku app downloaded and I am back in business! Private listening perfect again yay!

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Martin003,

      Thank you for letting us know about this!

      We're happy to hear that the issue is already resolved. We express our gratitude for your patience and understanding in this matter.

      If you have any other questions or concerns, please let us know.

      All the best,
      Chel