Forum Discussion

Mpollo20001's avatar
Mpollo20001
Newbie
2 years ago

Re: My TCL Roku remote and Roku App stopped connecting to my TCL tv so we can’t watch anything

Im having the same problem with a TLC tv. The app will not connect. If I reset the tv it works for one time but than it will disconnect and will not find the device again. I tried to connect manually using the ip address but still does not connect 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Mpollo20001,

    Warm greetings from the Roku Community!

    We appreciate you letting us know about your problem connecting your Roku mobile app to your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

    Please tell us more details so that we can better understand the problem you are having:

    • When did the issue start?
    • What is the software version of your Roku device? (Go to Settings > Systems > About.)
    • What is the brand, model, and current OS that your mobile device is running?
    • What troubleshooting steps have you taken so far?

    In the meantime, kindly check out this support article on why the Roku mobile app does not see your Roku streaming device and how to connect your phone to a Roku streaming device with the Roku mobile app, and ensure to follow all the steps listed to see if it fixes the issue.

    We are eager to hear from you and investigate this matter further. Thank you!

    Kind regards,

    Eunice