Forum Discussion

KSarwee's avatar
KSarwee
Reel Rookie
3 years ago
Solved

Re: How to turn off voice description setting on Roku

If you are experiencing this issue while in Disney+ Try the following: Play your program. The movie, show, etc. has to be playing for this to work. Next press the star button on Roku remote. Next,...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi bobcat1957,

    Thanks for posting in the Roku Community!

    For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

    For a list of Channel contact information, visit our Roku Support here: Channel contact list | Official Roku Support

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

bobcat1957's avatar
bobcat1957
Reel Rookie
3 years ago

How do you choose a different track? The audio track under accessibility & captions is on default and there is no option to change it. I've tried everything else including reboot but nothing works! Ugh

 

  • KSarwee's avatar
    KSarwee
    Reel Rookie
    3 years ago

    After you click on Audio Track do the following.

    Use right arrow button to get to next screen to select language.

    Next, scroll to an English setting (if that's the language you prefer). But look at the description above the word English. Be sure it does not include Audio Description. I selected the English setting that had (English, AAC, stereo) 

    You should notice that the voice description is now off. 

    Unfortunately, you have to do this every time you log into that app to play a movie.

    Hope this helps.