Forum Discussion

Kim1298's avatar
Kim1298
Newbie
2 years ago

Re: Hisense Roku TV has sound but no picture.

I’ve tried this multiple time and it still blacks out while audio keeps playing

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Kim1298,

    Warm greetings from the Roku Community!

    We'd love to take a closer look into this problem that you had with the Roku TV. May we know what troubleshooting steps you have taken so far?

    We'll wait for your response.

    Thanks,

    John

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi farscapecmd

      Welcome to the Roku Community!

      We'd like to be of support here and thanks for reaching out. 

      Could you tell us how long have you been using this TV? In addition, where you can hear the navigation sound, try to point a flashlight on your TV and see if able to see an image.

      If so, this would be a hardware issue and you'll need to get in touch with the TV manufacturer for further assistance.

      Please keep us posted!

      Thanks,
      Rey