Re: Help with Reboot/Shutdown Loop

Sooo sorry, I have no answers only questions as well; have been questioning for "months on end" over and over and no one at Roku can help.  They are polite but unable to resolve their software issues.

Gave Roku all numbers associated with software installed on my tv and they have no fixes to date.  Read somewhere, from Roku, their software "overheats" and turns off.  Over heating is not the problem it is their software and they have no control over nor can fix.  With their great minds one would think this would be an easy solution; sadly, it's not.

I can turn my tv on for 5 minutes on a Roku channel and their software will shut everything down until I turn it on again.  Sometimes it will remain on 15 minutes, 20 minutes, 30 minutes, etc.  One never knows when their software will shut down completely including tv.  I fear ordering movies and "fights" because in the midst or in the beginning Roku will shut down making me lose my hard earned money; I have no money to waste on their failed software. 

My suggestion to them was they have some sort of unknown timer installed in their software but unaware or unable to control.  I've shut off their known timer but software is continuing to be problematic and could be costly.

Received no answer since they moved my complaints, 3 to 4 months ago, up the ladder in their chain of professionals.

One day they may come up with a solution, or, until someone else comes up with a better product.  🙂

Took stuck on set display mod

Hi gjh2,

A warm welcome here in the Roku Community!

We appreciate you for sharing this report regarding the issue you've encountered, and we're sorry to hear about the trouble. Have you tried performing a hard reset to your Roku TV to see if you're able to re-set up your Roku TV?

Please keep us posted, and we'll be more than glad to continue assisting you.

Best wishes,
Kash

Hi, Georgeann

It's out pleasure to welcome you here in the Roku Community.

Thanks for sharing this information to us, and we'd be more than willing to assist. We want to know more about the issue you've encountered so we can assist further. Kindly provide the following details below:

• What specific Roku device are you having issues with?
• What troubleshooting steps have you taken in an attempt to resolve the issue?
• On what screen are you stuck on? An image will be helpful.

With more details, we'll be able to assist further.

Best wishes,
Kash