Re: Guest Mode Loop Boot Loop After Upgrading to Roku OS 14
I'm having the same issue across my portfolio (~150 Roku TVs)
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24 Replies
TCL roku TV 1612GTC000949A08811
TCL roku TV 7210GTC1231200731
Hisense roku TV S/N:55G224290H01821
All 3 tvs in guest mode stuck in endless loop of rebooting for the last 3 days.
I have about 250 Roku TVs between 2 properties, and they all are set to Guest Mode. We set the TVs up at one property about 1 year ago, and at the other property about 8 months ago. About 2 weeks ago, we're suddenly seeing the same issue pop up on multiple Roku TVs a day at both properties. After turning on the TV, it says "updating guest mode". then is says "restarting", then the TV restarts and it continues in this cycle.
I have been doing a factory reset for each TV and that seems to fix the issue, but just wondering if anyone might have insight on why this issue is happening suddenly with so many TVs across 2 properties?
Thank you.
Same issue here. Turning off guest mode seems to solve the restart issue. Since there is no way to disable automatic updates it seems that the factory reset will only fix until the tv updates
Hi Community users,
Greetings from the Roku Community!
We appreciate you all for letting us know that you are also having an issue with your Roku TV/device being stuck in guest mode. We would like to coordinate this with our Roku-appropriate team, so kindly provide us with the following details.
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Please keep us posted.
Regards,
RiamieI have multiple TV's in guest mode for our short term rentals. They are all TCL Roku TVs but the loop is so quick that you cannot even go to Settings to find the information you are asking for! You enter the WiFi in recovery mode, it then "Updates" and immediately goes into a cycle of Signing Out, Restarting, Signing Out, Restarting, etc... over and over. You do not even have the ability to move around on the Home Screen, let alone view your settings. It happens in seconds.
I have 15 ft TVs just in the past few days I've had four out of 15 in guest mode reboots over and over and signs out. Do you know anybody have the same problem and yes a factory reset it and it comes back.
TCL model 55s451
Serial number x01200amlm8j
Device Id s0js623mlm8j
