Did you figure this out? I am having the same problem.
Hi Liliananuh,
Thanks for posting and keeping us updated!
For more information on how to properly set up your preferred screensaver, kindly refer to our support article at this link: How to change the screensaver on your Roku® streaming device
Please keep us posted on what you find out.
All the best,
Kash
Hi Liliananuh,
Greetings and welcome to the Roku Community!
We appreciate you for inquiring, and we would be more than glad to assist. Could you please tell us more bout the issue you've encountered for us to have a better grasp of the issue?
Your response would be much appreciated.
All the best,
Kash
Hi,
The fireplace master collection screensavers does not appear after the 5 min setup and instead only the screen with the fireplace master collection “go to Chanel, preview, change settings, etc” comes up. Attached image.
It should go straight to the videos.
Please help.
thank you!
Hi Liliananuh,
Thanks for posting and keeping us updated!
For more information on how to properly set up your preferred screensaver, kindly refer to our support article at this link: How to change the screensaver on your Roku® streaming device
Please keep us posted on what you find out.
All the best,
Kash
