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suelarose51's avatar
suelarose51
Newbie
2 years ago

Re: Error 003 - Can't update software

TV was fine when I turned it off Saturday night,  Sunday morning screen came on a ladies voice said to push upper right home button and upper left back button but I was using my xfinaty internet remote and it was different so I found my Roku remote I guess she got tired of waiting,  she didn't respond.  Screen only shows can't update Please set up your network connection and try again   error 003 and choice to try again or cancel neither does anything. No way to go to settings or anywhere so can't set up whatever it wants should I have my internet service provider come? Internet is working on phone, tablets ect.

24 Replies

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome and thank you for posting here in the Roku Community, suelarose51!

    Thank you for raising your concern regarding this matter. We'd be more than happy to find you the best resolution possible.

    Having Error 003 means that your network connection is unstable. Even with having a strong internet connection, fluctuations in speed or signal strength can cause delays or errors like this. We also need to consider how many devices are connected.

    Nevertheless, we suggest rebooting your router by unplugging it for about 60 seconds and replugging it again. 

    If the error 003 still occurs, we can also try to connect your Roku player to an alternative network connection to see if this will make any difference. Perhaps a mobile hotspot would do.

    Please let us know how it goes and we'll continue assisting you from there. 

    Best regards,
    Carly

    • Ufukor1969's avatar
      Ufukor1969
      Newbie
      2 years ago

      To whomever suggested rebooting and that the signal strength was unstable - that advice is not universally correct. Our wifi strength according to the Roku screen was strong and therefore, rebooting would be a waste of time.

      After switching roku devices from another TV my conclusion this roku device is faulty. Why? Because the other device worked on this current TV before switching to the other one and now this TV is not working. Therefore, this particular Roku device is faulty.

      So, after shutting down all our systems the correct proceedure now is to replace the faulty Roku device.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Ufukor1969,

        Welcome to the Roku Community!

        We're sorry for the trouble about this, and we'd like to see more on what's going on with this network issue.

        Could you please let us know this device's serial number? Usually located on the back of the device, you may also access it by going to Settings>>System>>About.

        We'll be able to assist you from there.

        Thanks,
        Rey

      • smc3's avatar
        smc3
        Newbie
        4 years ago

        It all started when the Roku TV decided it doesn't want to open a single app. 

        I have connected the tv to three different internet sources. One of which the only thing connected was the TV. And every app would crash. 

        I went ahead and did a power drain on the TV that did nothing. I did a reset on the TV that did nothing but put me in a software update loop. 

        I'm sitting here staring at a screen that says checking for new software updates connected to an excellent internet source but is unable to complete the software update check. And then it boosts me back out tells me to connect to internet and does it all over again.  

        I contacted support to see if there's something that they could do to help me they told me to do the power drain or try resetting it when I told them that's something I already did they said that they would email me instructions tomorrow. 

        NO HELP WHATSOEVER. WASTE OF TIME AND MONEY.  I wish I came to the site before purchasing the TV to save myself the hassle and money. I'm extremely disappointed. 

  • Honeycuttmail's avatar
    Honeycuttmail
    Newbie
    2 years ago

    Please note that this will result in a complete system reset of your device. Hold the reset button on your Roku until the device turns off and reboots. At this point you will be able to setup the device as if it were new. Also at that point you are able to sign in from a hotel or dorm room. Once you are prompted and log into your Roku account the device will reload all your apps.