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Rjvthunderbolt's avatar
Rjvthunderbolt
Channel Surfer
2 years ago

Re: After Update Antenna (OTA) Channel Guide displays "No information available"

I have a 65" Roku brand television. The live, broadcast channel guide always says "No Information" for every channel until I've viewed each channel (cycling through channels manually).

How can I get it to load the channel information without having to scan through each channel manually? I've tried system restarts and software updates. Neither of these have fixed the problem.

Please let me know if you need more information.


Device type: 65" Roku Select Series 4K TV - Model G848X

Software Version: 13.1.4:1512

Device ID: SONU43DWDD70

Added: May 3, 2024


6 Replies

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome and thank you for posting here in the Roku Community, Rjvthunderbolt!

    Thanks for bringing this to our attention. Rest assured that we'll help you determine the cause of the missing channels on your Live TV channel guide and find you the best resolution possible.

    In this case, we will be coordinating this with the team to conduct a thorough investigation. And it would be great if you could provide us with additional information such as follows:

    • A photo of what you are seeing when you open the Live TV Guide.

    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll be looking forward to your response.

    Warm regards,
    Carly

    • Rjvthunderbolt's avatar
      Rjvthunderbolt
      Channel Surfer
      2 years ago

      I've attached some photos of the guide and the tracker information for ID 70-354-446.

       
      Thank you for your help! 

       

       

       

       

       

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Thanks for providing us with your device information, Rjvthunderbolt.

        Please be aware that we have passed along your concerns and details to the appropriate Roku team for further investigation.

        Once more information is available, we'll be sure to post an update on this thread.

        Your patience and understanding in the meantime are much appreciated.

        All the best,
        Chel