Forum Discussion

RobertLS's avatar
RobertLS
Reel Rookie
27 days ago

Re: 55 Roku select series TV screen went black

I bought a Roku 55" Select Series TV in May 2023. The screen died 2 weeks ago. I have been round and round with customer service about it, but the response was that I have to pay for repairman to fix it. I spoke to some and they say the parts don't exist to repair it. Backlights should last 7-10 years, not two. Seems more like an issue you should own and do better instead of screwing your fans/customers. 

With that being the case, plus numerous reviews online with the same issue, may I ask for a Goodwill replacement? Thanks. 

3 Replies

  • Dixiedogs's avatar
    Dixiedogs
    Newbie
    25 days ago

    We are having issues with ours going black 30-45 minutes in a program. Power still on to it. We have to turn off and back on. Happens over and over again. TV not even 2 years old. Only used for regular tv and Roku. Nothing else. Reading comments I feel like this is an issue with many tvs. I did trouble shooting twice today. Still doing it. 
    Any recall info ? 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      25 days ago

      Thanks for chiming in, Dixiedogs​!

      We're glad you reached out. We understand that you have been experiencing trouble with your Roku TV. 

      To help us investigate, can you share the Roku TV model you have so we can take a look?

      Thanks again,
      Roku Community Team