Recently purchased new and right out of the box, the RC506 remote for the Ultra player drains the batteries when at rest. We've replaced the batteries over 6 times.
The firmware version is rtn.4158.
Please advise on how to get this resolved asap.
Thank You
Hank B.
Are you plugging headphones into it? Using it for private listening?
I'm not using the ear buds. The remote is barely used when the batteries drain. We have several other Roku players, so we're vary familiar with the remotes capabilities.
Thanks for replying
Thanks for the posts and providing us with your Roku device information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
Hi 93lt1
Thanks for reaching out here in the Community.
Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.
Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. I'll be able to further assist you from there.
All the best,
Kariza
I noticed that the battery's I take out still have a voltage of 1.482 volts. A fresh battery reads 1.609 volts so the Roku remote is only allowing a drop of .127 volts in battery voltage before the remote won't function any more. I can use the battery's I take out of the Roku remote in other devices for a long time. I believe people are forced to change batteries that still have a lot of service left. Maybe the remote needs some redesign or better chip set?
Hello Kariza
I have a 4800x player serial # S02A21190TSE.
Thank you
Hello Kariza
Where are we with this issue. I'm getting ready to return the entire system back to Costco. Is Roku not
supporting their product?
Please advise.
