Forum Discussion

chaybee1's avatar
chaybee1
Channel Surfer
2 years ago
Solved

Quick launch button stopped quick launching on Roku Pro V2 remote

Roku Ultra paired with the newest version of the Roku Voice Pro remote (V2).  I had an app programmed to launch when pressed that worked fine until yesterday when OS13 finally updated on my Ultra.  N...
remotes
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi chaybee1,

    Thanks for posting in the Roku Community!

    Congratulations on your new Roku Voice Remote Pro 2nd Edition! 🚀 With this latest Roku feature: the Quick Launch rocket button, you can assign fast access to your favorite apps, settings, and voice commands.

    For reference, this is how the new quick launch button will appear on TVs. The first two tiles represent the updated versions of personalized shortcuts. The added benefit is that you no longer have to memorize what the 1 and 2 buttons correspond to.

    To learn more about the Quick Launch feature, including which players support it, check out our helpful article here: Quick Launch Feature Article.

    Your feedback is extremely important to us as we continuously work to enhance and improve your Roku experience. Please don't hesitate to reach out if you have any questions, suggestions, or feedback.

    Happy streaming with your new Roku Voice Remote Pro 2nd Edition!


    Best regards,
    Roku Community Team

  • chaybee1's avatar
    chaybee1
    2 years ago

    This is not a solution, it's by design.  The issue is that it does NOT quick launch once assigned, rather, it pulls back up the Quick Launch overlay and then you have to click your assigned choice.   It completely negates any notion that it's a quick launch and, instead, it's just launching another menu.  Nothing "quick" about it.

  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello Community Users!

    We appreciate your contacting us regarding the quick launch feature on your Roku Pro 2nd Edition remote. We're pleased to help.

    If the Quick Launch button is not working or not working as expected. 

    1. Make sure the OS on the device is updated. 
    2. Restart the Remote

    • This can be done by holding the Back button and the Home button for a full 20 seconds)

    3. Re-pair the remote 
    4. Charge the remote: (Only should be done if the remote does not respond to any button presses)

    For more detailed information on pairing your remote, please check here: How to set up and pair your Roku voice remote.

    To learn about the quick launch, please check it here: How to use the Quick Launch button on your Roku Voice Remote Pro (2nd edition)

    Thanks,
    Arjiemar

chaybee1's avatar
chaybee1
Channel Surfer
2 years ago

This is not a solution, it's by design.  The issue is that it does NOT quick launch once assigned, rather, it pulls back up the Quick Launch overlay and then you have to click your assigned choice.   It completely negates any notion that it's a quick launch and, instead, it's just launching another menu.  Nothing "quick" about it.

dwaltarnold's avatar
dwaltarnold
Reel Rookie
10 months ago

Yes please fix so it opens an app directly again.  If I wanted to open a menu I would go search under settings

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Hello Community Users!

    We appreciate your contacting us regarding the quick launch feature on your Roku Pro 2nd Edition remote. We're pleased to help.

    If the Quick Launch button is not working or not working as expected. 

    1. Make sure the OS on the device is updated. 
    2. Restart the Remote

    • This can be done by holding the Back button and the Home button for a full 20 seconds)

    3. Re-pair the remote 
    4. Charge the remote: (Only should be done if the remote does not respond to any button presses)

    For more detailed information on pairing your remote, please check here: How to set up and pair your Roku voice remote.

    To learn about the quick launch, please check it here: How to use the Quick Launch button on your Roku Voice Remote Pro (2nd edition)

    Thanks,
    Arjiemar

    • ClubDebit's avatar
      ClubDebit
      Reel Rookie
      10 months ago

      Hi Arjiemar,

      I've attempted all the steps your suggested to no avail.

      I think it is pretty clear that the functionality for the quick launch button was changed with the software version 13.0.0 upgrade. Instead of launching a preselected app, the button brings up a quick launch menu, thus defeating the original intent of the quick launch button.

       

      Best,

      Mark

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Hi, ClubDebit.

        Thanks for trying to troubleshoot. 

        We have coordinated this with the team and confirmed that this is the intended design. Kindly refer to RokuMary-F's post above for further information. No worries! We'll take this as feedback and forward this to the team, as your convenience and satisfaction are what we always aim for. 

        Feel free to reach out if there's anything else you'd like us to address. We'd be more than happy to listen and take appropriate action.

        Best regards,
        Carly