Forum Discussion

chaybee1's avatar
chaybee1
Channel Surfer
2 years ago
Solved

Quick launch button stopped quick launching on Roku Pro V2 remote

Roku Ultra paired with the newest version of the Roku Voice Pro remote (V2).  I had an app programmed to launch when pressed that worked fine until yesterday when OS13 finally updated on my Ultra.  Now, it reset the quick launch button. I set it back up for the app of choice, however, it does not launch the app and instead launches the quick launch menu where I have to then click on the app to launch it.  Kinda defeats the purpose of quick launch, right?  Can Roku please check to see if this is a bug with the OS13?  I restarted the Ultra to no avail.  

remotes
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi chaybee1,

    Thanks for posting in the Roku Community!

    Congratulations on your new Roku Voice Remote Pro 2nd Edition! 🚀 With this latest Roku feature: the Quick Launch rocket button, you can assign fast access to your favorite apps, settings, and voice commands.

    For reference, this is how the new quick launch button will appear on TVs. The first two tiles represent the updated versions of personalized shortcuts. The added benefit is that you no longer have to memorize what the 1 and 2 buttons correspond to.

    To learn more about the Quick Launch feature, including which players support it, check out our helpful article here: Quick Launch Feature Article.

    Your feedback is extremely important to us as we continuously work to enhance and improve your Roku experience. Please don't hesitate to reach out if you have any questions, suggestions, or feedback.

    Happy streaming with your new Roku Voice Remote Pro 2nd Edition!


    Best regards,
    Roku Community Team

  • chaybee1's avatar
    chaybee1
    2 years ago

    This is not a solution, it's by design.  The issue is that it does NOT quick launch once assigned, rather, it pulls back up the Quick Launch overlay and then you have to click your assigned choice.   It completely negates any notion that it's a quick launch and, instead, it's just launching another menu.  Nothing "quick" about it.

  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello Community Users!

    We appreciate your contacting us regarding the quick launch feature on your Roku Pro 2nd Edition remote. We're pleased to help.

    If the Quick Launch button is not working or not working as expected. 

    1. Make sure the OS on the device is updated. 
    2. Restart the Remote

    • This can be done by holding the Back button and the Home button for a full 20 seconds)

    3. Re-pair the remote 
    4. Charge the remote: (Only should be done if the remote does not respond to any button presses)

    For more detailed information on pairing your remote, please check here: How to set up and pair your Roku voice remote.

    To learn about the quick launch, please check it here: How to use the Quick Launch button on your Roku Voice Remote Pro (2nd edition)

    Thanks,
    Arjiemar

25 Replies

  • Appraiser's avatar
    Appraiser
    Newbie
    2 years ago

    Add me to the list.. the quick launch button worked well until it didn’t………I called and complained to a couple of different techs and all I accomplished was to get a new remote……..what does that tell me? It tells me two things, they don’t read the posts or they’d know there’s a problem here. Instead they send me another remote with the same issues. Wake up Roku

    • sandhuha's avatar
      sandhuha
      Newbie
      2 years ago

      I purchased the new version 2 of the Roku remote pro last month and the quick launch button was mapped to YouTube tv. It worked great up until this past week and now it forces a choice to select that or the Roku channel or search. Does anyone know if there's a way to remove those other two options so it just actually does quick launch to YouTube tv?

      • chaybee1's avatar
        chaybee1
        Channel Surfer
        2 years ago

        Nope.  Apparently Roku thought is was a good idea to change the quick launch to open up a sub-menu where you can assign two different options. Baffling decision that negates the idea of anything being quick.  

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      A warm welcome here in the Roku Community, Appraiser!

      We appreciate you for bringing this to our attention. We'd like to look closely into the functionality of the Quick Launch shortcut button on your Roku Voice Remote Pro (2nd Edition) and determine the cause. 

      Please provide us with more details about the issue you're referring to so we can better assess your concern and provide you with the most accurate resolution. Also, when exactly did this happen?

      We'll be looking forward to your response.

      Best regards,
      Carly

      • graybeardnw's avatar
        graybeardnw
        Reel Rookie
        10 months ago

        RokuCarly read the posts in this thread. After OS 13, the quick launch button no longer quick launches. What a pain and waste of money

  • ClubDebit's avatar
    ClubDebit
    Reel Rookie
    2 years ago

    I am beyond disappointed that Roku changed the Quick Launch feature with the OS13 update.  As others have stated, you've removed it being "quick" and instead created a sub-menu. I can just as quickly get to my favorite app by selecting the home button first.

    It appears Roku is trying to get users to the Roku Channel app. But there is already a button on the remote to select the Roku channel. I specifically purchased the Roku Voice Remote, 2nd edition for the Quick Launch feature. So basically, I pi**ed away $30 for nothing because my old remote would suffice.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 years ago

    Hi chaybee1,

    Thanks for posting in the Roku Community!

    Congratulations on your new Roku Voice Remote Pro 2nd Edition! 🚀 With this latest Roku feature: the Quick Launch rocket button, you can assign fast access to your favorite apps, settings, and voice commands.

    For reference, this is how the new quick launch button will appear on TVs. The first two tiles represent the updated versions of personalized shortcuts. The added benefit is that you no longer have to memorize what the 1 and 2 buttons correspond to.

    To learn more about the Quick Launch feature, including which players support it, check out our helpful article here: Quick Launch Feature Article.

    Your feedback is extremely important to us as we continuously work to enhance and improve your Roku experience. Please don't hesitate to reach out if you have any questions, suggestions, or feedback.

    Happy streaming with your new Roku Voice Remote Pro 2nd Edition!


    Best regards,
    Roku Community Team

    • chaybee1's avatar
      chaybee1
      Channel Surfer
      2 years ago

      This is not a solution, it's by design.  The issue is that it does NOT quick launch once assigned, rather, it pulls back up the Quick Launch overlay and then you have to click your assigned choice.   It completely negates any notion that it's a quick launch and, instead, it's just launching another menu.  Nothing "quick" about it.

      • dwaltarnold's avatar
        dwaltarnold
        Reel Rookie
        11 months ago

        Yes please fix so it opens an app directly again.  If I wanted to open a menu I would go search under settings

    • OurosOuroboros's avatar
      OurosOuroboros
      Newbie
      2 years ago

      My feedback is this is a really bad change, which is on a growing list of really bad changes Roku has made recently (which is a rant in and of itself and goes too far off topic).